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WARRANTY AND SERVICING

Cchen

WARRANTY

As part of our commitment to quality and aftercare, CChen offers 12-months comprehensive warranty on watches, jewellery & parts as standard. Please see details below:

watch maintenance and repair

Custom Watches & Parts

All unworn watches & custom watch parts, such as bezels & dials, purchased from CChen come with a 12-month warranty from the date of purchase. This will supersede any manufacturer's warranty on bespoke or customised pieces. The warranty covers the mechanical parts of the watch (functions/movement) and the custom diamond setting work.
The warranty does not cover any form of water damage or misuse of the watch in any way. Due to the nature of customisation work – we cannot guarantee watches will be 100% water resistant once alterations, adding or removing parts has occurred.
In the event your watch has been damaged by water, Cchen will offer to repair the watch at your expense if possible.

Custom-Set Watches

When a client supplies us with an existing watch to be customised by CChen, we provide 12 months warranty on the diamond setting only. Once diamond setting has been completed it cannot be reversed. Due to the nature of customisation work – we cannot guarantee watches will be 100% water resistant once alterations, adding or removing parts has occurred. Whilst the watch is in our care, we are liable for loss and/or theft.

WATCH SERVICING

It's important to keep your luxury timepiece in optimal condition, regardless of the use or age. We offer watch servicing, repairs and complete watch polishing by our experienced watchmakers at our Dubai workshop.
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If you need more information with regard to our warranty, please

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